BOOKING & CANCELLATION POLICY
Arrival and Departure Policy
Check in – 14:00 Hours. Early arrival is subject to availability & 25% extra charges on room transfer. Guests must contact the hotel reception in advance for early check-in.
Check out – 11:00 Hours. Late check-outs are available on request and subject to availability & 25% extra charges on room transfer.
In keeping with Government regulations, we request all guests to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo Id address proof card (driving license, passport, Aadhar card or voter ID card). PAN Card will not be accepted. Do keep handy proof of corporate affiliations, if you have made a corporate booking.
All bookings must be guaranteed at the time of reservation by confirming the payment.
Once confirmed cannot be cancelled in any case & if done will not get any refund.
Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable and non-amendable for the entire length of stay. Reservations made by other websites and advertisement platforms could not be cancelled in any case.
For any return/refund case please contact us at email@example.com
Refunds (if applicable)
Refund of any kind is subjected to approval and may vary for different cases. If any of your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Two children (0-11 years of age) can stay in the parent’s room. Extra bed if required will be on additional charge
If a child is above 12 years of age extra bed charges shall be applicable.
Smoking is prohibited in all parts of the haveli except in designated areas on terrace
Payment Acceptance Policy
We do accept valid Credit & Debit card/ UPI Payments/ NEFT/ RTGS/ CASH (Under 20K) with proper identification.